Contact Us

Banking doesn’t happen on banker’s hours anymore. In the busy world we live in, staying in touch with each other and our financial information is vital for success. At KCU we have made it easy for you to do business with us 24/7 by using a variety of communication tools including: regular mail, e-mail, phone including mobile, internet banking, fax or direct contact at one of our convenient branches or head office.

For General Inquires
Mon-Fri, 9am-5pm
Tel: 604-507-6400
Toll-Free : 1-800-324-6747

Please go to our Branch Locations page for all the details on how to contact individual branches.

Alternatively, please fill out the contact us form below and we will get in touch with you!

Lost or Stolen Card

Please use the following numbers for lost or stolen cards help:
KCU Member Debit Cards - 24 hour Service
Toll-Free – 1.888.277.1043
Other numbers - 1.905.305.4099

Credit Cards – 24 hour Service
Canada and U.S.: 1.855.341.4643
International Collect: 1.647.252.9564